At ENERGYLUIS, we strive to provide our customers with a secure, transparent, and flexible payment experience. This Payment Policy outlines the available payment methods, terms, conditions, and important information related to making purchases on our website: https://energyluis.com.
🔹 1. Accepted Payment Methods
We accept a variety of secure and convenient payment options to suit your needs:
For Online Purchases:
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Credit/Debit Cards (Visa, MasterCard, American Express)
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Bank Transfers (via secure UK banking system)
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PayPal (where applicable)
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Apple Pay / Google Pay (on supported devices)
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Buy Now, Pay Later (BNPL) options (coming soon)
All online payments are encrypted and processed through secure, PCI-compliant gateways.
🔹 2. Vehicle Purchases & Deposits
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For vehicle orders, customers may be required to pay a deposit to secure the vehicle.
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The remaining balance must be paid in full before delivery or handover of ownership.
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A payment agreement or invoice will be issued for every vehicle purchase.
We recommend contacting our team directly to confirm payment timelines, financing options, and delivery terms.
🔹 3. Payment Confirmation
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Once payment is received, you will receive an official confirmation email and invoice.
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Orders are processed only after successful payment clearance.
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For bank transfers, please allow 1–2 business days for processing.
To avoid delays, please ensure all payment details (reference code, customer name, etc.) are correctly provided.
🔹 4. Security & Fraud Prevention
At ENERGYLUIS, we take your payment security seriously:
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All card transactions are encrypted using SSL (Secure Socket Layer) technology.
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We use trusted third-party payment processors with fraud detection systems.
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Suspicious or unauthorized transactions may be flagged and subject to verification or cancellation.
Your personal and financial information is never stored or shared without your consent.
🔹 5. Payment Terms & Conditions
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All prices are listed in GBP (£) unless stated otherwise.
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Full payment is required before dispatch or vehicle release unless otherwise agreed.
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Invoices must be settled within the stated deadline to avoid cancellation of the order.
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ENERGYLUIS reserves the right to adjust pricing or refuse service in case of payment anomalies or technical issues.
🔹 6. Late or Failed Payments
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If a payment fails or is reversed, the order will be placed on hold until the issue is resolved.
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Late payments may result in delays in delivery or cancellation of the purchase.
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We are not liable for any losses resulting from delayed or incomplete payments.
🔹 7. Refunds & Payment Disputes
Refunds are handled in accordance with our Refund and Returns Policy.
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If a refund is approved, it will be processed to the original payment method within 5–10 business days.
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In case of payment disputes, please contact us immediately for resolution before initiating a chargeback.