Payment Policy

Effective Date: January 9, 2025

At EnergyLuis, we strive to provide a seamless and secure shopping experience. Our Payment Policy outlines the terms and conditions for payments made for products and services offered on our website. By making a purchase on https://energyluis.com, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept a variety of payment methods to ensure a smooth and secure transaction process. You can make payments using the following options:

    • Credit and Debit Cards: We accept all major credit and debit cards, including:
      • Visa
      • MasterCard
      • American Express
      • Discover
    • PayPal: You can also pay via PayPal for added convenience and security.
    • Apple Pay: For users with Apple Pay enabled on their devices, we support this payment option.
    • Other Payment Methods: We may offer additional payment methods, which will be clearly listed at checkout.

2. Currency and Pricing

    • All prices displayed on EnergyLuis are in USD (United States Dollars).
    • The price displayed at checkout is the final price you will be charged, including any applicable taxes, fees, and shipping charges.
    • EnergyLuis reserves the right to modify prices at any time. However, the price you pay for an order is the price listed at the time your order is confirmed.

3. Payment Processing

    • Order Confirmation: Once you have entered your payment information and completed the checkout process, your payment will be processed immediately.
    • Order Review: After submitting your order, you will receive an email confirmation acknowledging receipt of your order and payment.
    • Payment Authorization: We use secure payment processing systems to handle your transaction. All payment details are encrypted to ensure your financial information remains protected.
    • Payment Approval: Your payment may be subject to verification by our payment processor. In some cases, we may ask you to provide additional information to verify your identity or payment method. If your payment is not approved, your order will not be processed.

4. Taxes

    • Sales Tax: Depending on your location, sales tax may be applied to your order. The applicable sales tax will be calculated and added to your order total at checkout.
    • Tax Exemptions: If you are a tax-exempt organization, please contact our customer service team before placing your order to provide the necessary documentation. We will review and apply the tax exemption to your account if eligible.

5. Currency Conversion

    • Currency Conversion: If you are shopping from outside the United States, currency conversion may be applied by your payment provider. You will be charged in your local currency based on the exchange rate at the time of the transaction.
    • International Payments: Please note that international transactions may involve additional fees imposed by your bank or payment provider, including foreign transaction fees.

6. Order Cancellations and Changes

    • Order Cancellations: Once an order has been placed, it is processed promptly for shipping. If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, cancellations are not guaranteed once the order has been processed or shipped.
    • Order Modifications: If you need to modify your order (e.g., change the shipping address or product details), please contact us immediately. We will attempt to accommodate any reasonable changes, provided your order has not yet been processed or shipped.

7. Security and Fraud Prevention

    • Encryption: We use SSL encryption technology to secure all sensitive information, such as credit card details and personal data. Our payment gateway is PCI-DSS compliant to ensure your information is kept safe.
    • Fraud Prevention: To help prevent fraudulent transactions, we may perform additional checks or request more information before approving your order. If your payment method is flagged for fraud, your order may be declined or delayed.
    • Verification: In some cases, if we suspect fraudulent activity, we may require additional verification before processing your payment. If additional verification is necessary, our customer service team will reach out to you directly.

8. Billing Address Verification

For security purposes, we may verify the billing address you provide with your payment method. If there is any discrepancy, we may contact you for further clarification. This process is part of our efforts to reduce fraudulent transactions and ensure the accuracy of orders.

9. Payment Disputes

If you believe there is an error with your payment, such as an overcharge, unauthorized transaction, or any other issue, please contact our customer service team immediately. We will review your case and take appropriate steps to resolve the issue.

    • Chargebacks: If you initiate a chargeback with your bank or payment provider without first contacting us to resolve the issue, it may result in delays, additional fees, or even the suspension of your account. We ask that you allow us to work with you to resolve any disputes directly.

10. Refunds and Payment Adjustments

Refunds and adjustments will be processed based on our Refund and Returns Policy. When an order is canceled or returned, any applicable refunds will be issued to the original payment method. Refunds may take several business days to appear on your bank or credit card statement.

11. Contact Us

If you have any questions regarding our payment policies or need assistance with your order, please feel free to contact us:

    • Email: info@energyluis.com
    • Phone: (330) 222-4001
    • Street Address: 6336 Lakeview Dr, Hanoverton, Ohio (OH), 44423, United States

Thank you for choosing EnergyLuis! We are committed to providing you with a secure, reliable, and enjoyable shopping experience.