At ENERGYLUIS, we understand that timely and secure delivery is essential when it comes to purchasing a vehicle or automotive product. This Shipping Policy outlines how we handle the processing, shipping, and delivery of your orders via https://energyluis.com.
🔹 1. Shipping Coverage
We currently offer nationwide shipping within the United Kingdom for all eligible products. International shipping may be available for select items upon request—please contact our support team for more details.
Vehicle delivery is limited to approved areas within the UK.
Accessories or smaller automotive products can be shipped both domestically and internationally.
🔹 2. Shipping Methods & Partners
Depending on the nature of your purchase, we work with licensed logistics providers and reliable freight carriers to ensure safe transport:
Vehicles: Shipped via insured auto transport services, with full tracking and condition reporting.
Accessories & parts: Sent via trusted couriers (e.g., Royal Mail, DPD, UPS) with standard or express options.
All shipments are handled with care and in accordance with UK transportation regulations.
🔹 3. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
For vehicles, additional time may be required to arrange inspections, documentation, or delivery scheduling.
During peak seasons or promotional periods, processing times may be extended slightly.
We will notify you immediately of any delays in processing your order.
🔹 4. Estimated Delivery Time
Estimated delivery times are as follows:
Product Type
Delivery Time (UK)
Delivery Time (International)
Vehicles
5–10 business days
Case-by-case basis
Accessories/Parts
2–5 business days
7–15 business days
Please note that delivery times are estimated and may vary due to external factors such as:
Weather conditions
Courier network delays
Remote or restricted delivery zones
🔹 5. Shipping Fees
Shipping costs will be calculated at checkout based on the product type, weight, size, and destination. In general:
Vehicle delivery: Subject to distance-based freight cost
Smaller items: Flat-rate or free shipping may apply to certain items or promotions
You will always see a detailed breakdown of shipping charges before confirming payment.
🔹 6. Tracking Your Order
Once your order has been shipped, you will receive:
A tracking number
The name of the courier or shipping provider
A link to track your shipment status in real time
For vehicle orders, you may also be contacted by the delivery team to coordinate drop-off time and inspection.
🔹 7. Delivery Inspection
We recommend all customers to inspect the delivered product upon arrival. For vehicles:
Check for any damage or discrepancies
Confirm that accessories and documentation are included
Sign off on the delivery report provided by the carrier
If there is any damage, refuse the shipment (if applicable) and notify us immediately at contact@energyluis.com or 📞 079 5616 8861.
🔹 8. Missed Deliveries
If delivery attempts fail due to absence or incorrect address:
A redelivery may be scheduled, subject to additional fees
For vehicle shipments, the transporter will contact you beforehand to confirm availability
Please ensure that someone is available to receive and sign for the delivery at the agreed time.
🔹 9. Shipping Restrictions
We do not ship to:
P.O. Boxes or military addresses (for large items)
Countries or regions under international shipping embargoes
Locations that pose safety or accessibility issues for carriers
If your address falls under a restricted category, we will notify you and offer alternative arrangements if possible.
🔹 10. Contact Us
If you have any questions or concerns about your shipment or delivery:
