Privacy Policy

Effective Date: January 9, 2025

At EnergyLuis, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or engage with our services. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information from you when you visit our website, place an order, subscribe to our newsletter, or engage with us in any other way. The types of information we collect include:

  • Personal Information: Name, address, email address, phone number, payment information (credit card details), and any other information necessary to process orders and deliver products.
  • Usage Data: We collect information about how you interact with our website, such as your IP address, browser type, pages visited, and timestamps of your activity.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to enhance your experience on our website. Cookies help us remember your preferences and provide a more personalized experience.

2. How We Use Your Information

The information we collect is used to provide and improve our services, as well as to communicate with you effectively. Specifically, we use your data for the following purposes:

  • Order Processing: To process and fulfill orders, deliver products, and handle payments.
  • Customer Service: To provide you with customer support, respond to your inquiries, and resolve any issues you may encounter.
  • Personalization: To customize your experience and deliver relevant content, offers, and promotions based on your preferences.
  • Communication: To send order updates, newsletters, and promotional emails (you can opt-out at any time).
  • Website Improvement: To analyze usage data and improve our website’s functionality and performance.

3. Data Sharing and Disclosure

We value your privacy and will never sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share your information with third-party companies that perform services on our behalf, such as payment processors, shipping providers, and email marketing services. These providers are required to protect your information and only use it for the purposes we specify.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or government inquiry.
  • Business Transfers: In the event that we sell or transfer our business, your information may be transferred as part of that transaction, but your data will remain protected under this Privacy Policy.

4. Data Security

We take the security of your personal information seriously and have implemented measures to protect it from unauthorized access, alteration, or destruction. These measures include:

  • Encryption: We use SSL encryption to secure your payment information during transactions.
  • Access Control: Only authorized personnel have access to your personal data.
  • Regular Audits: We regularly audit our security practices to ensure that your data remains secure.

Despite our efforts, no security system is 100% foolproof. While we strive to protect your personal data, we cannot guarantee the complete security of information transmitted through our website.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal data.
  • Deletion: You have the right to request the deletion of your personal data, subject to certain conditions.
  • Opt-Out of Marketing: You can opt-out of receiving marketing emails by clicking the “unsubscribe” link at the bottom of our emails or contacting us directly.
  • Withdrawal of Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information below.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of these external sites. We recommend that you review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected such data, we will take steps to delete it as soon as possible. If you believe we may have collected information from a child under 13, please contact us immediately.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the “Effective Date” at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please do not hesitate to contact us:

Thank you for trusting EnergyLuis with your personal information. We are committed to safeguarding your privacy and providing a secure online experience.

By using our website, you agree to the terms of this Privacy Policy.