Sales Policy

Effective Date: January 9, 2025

At EnergyLuis, we strive to provide our customers with the best shopping experience. Our Sales Policy outlines the terms and conditions regarding purchasing products from our website. Please read this policy carefully before making a purchase.

1. Pricing and Payment

  • Pricing: All prices listed on our website are in USD (United States Dollars). Prices are subject to change without notice. We reserve the right to update our prices as necessary. The price at the time of your order will be the final price charged.
  • Payment Methods: We accept a variety of payment methods, including:
    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other payment gateways (if applicable)
  • Payment Authorization: By placing an order, you authorize us to charge the payment method provided. Payment will be processed at the time the order is placed.

2. Order Confirmation and Processing

  • Order Confirmation: Once you place an order on our website, you will receive an email confirmation with the details of your order. This email serves as a confirmation that your order has been received, but not yet processed.
  • Order Processing: We aim to process and ship your order as quickly as possible. Order processing time typically takes 1-2 business days from the time of order placement. However, during high-demand periods, processing times may be slightly longer.
  • Availability: While we strive to keep our website updated with accurate product availability, some products may be out of stock. If an item is unavailable, we will notify you immediately and provide options for an exchange, backorder, or refund.

3. Shipping and Delivery

  • Shipping Methods: We offer several shipping options to meet your needs. Shipping costs will be calculated at checkout based on your location, the size of your order, and your selected shipping method.
  • Shipping Time: Delivery times vary based on your shipping address and the shipping method chosen at checkout. Standard shipping generally takes 5-7 business days within the United States.
  • Order Tracking: After your order ships, you will receive a tracking number via email so you can monitor the status of your shipment.

4. Sales Tax

Sales tax is applicable to orders shipped to certain locations within the United States. The amount of tax applied will be based on the shipping address of your order and will be calculated at checkout.

  • Tax Exemption: If your purchase is tax-exempt, please contact our customer service team at info@energyluis.com before placing your order.

5. Discounts and Promotions

  • Promotions and Discounts: We may offer discounts, promotional codes, or sales events from time to time. These offers are valid only for the duration specified and cannot be combined with other promotions unless stated otherwise.
  • Coupon Codes: If you have a coupon or discount code, please enter it during the checkout process. Discounts will be applied automatically to the order total.
  • Limitations: Some discounts or offers may have limitations or exclusions. These details will be clearly stated on the promotion page or in the terms and conditions for the offer.

6. Backorders

  • Backordered Items: If an item is out of stock but available for backorder, you will be notified when the item is expected to ship. If you do not wish to wait, you can choose to cancel the backorder at any time before the item ships.
  • Partial Shipments: If your order contains both in-stock and backordered items, we may ship the in-stock items immediately and send the backordered items once they become available.

7. Order Modifications and Cancellations

  • Modifications: Once an order has been submitted, we cannot guarantee that changes can be made. However, you may contact us as soon as possible at info@energyluis.com if you need to modify your order, and we will try to accommodate your request.
  • Order Cancellations: If you wish to cancel your order, please contact us immediately after placing the order. If the order has already been processed or shipped, cancellation may not be possible, but we will work with you to resolve the issue.

8. Returns and Refunds

We want you to be completely satisfied with your purchase. Please refer to our Refund and Returns Policy for detailed information on how to return or exchange products.

9. Limitation of Liability

While we make every effort to ensure the accuracy of the information on our website, we cannot guarantee that errors will not occur. In the event of an error in pricing, product availability, or any other mistake on the website, we reserve the right to cancel or correct the order, and we will notify you of any issues as soon as possible.

  • Product Descriptions: We make every effort to provide accurate and complete product descriptions. However, we do not guarantee that the information is free of errors, and product features, specifications, or other details may vary.
  • Product Availability: We are not responsible for any delays, shortages, or stock-outs related to the availability of products.

10. Customer Support

If you have any questions or need assistance with your order, feel free to contact our customer support team. We’re here to help you with any issues regarding your purchase.

  • Email: info@energyluis.com
  • Phone: (330) 222-4001
  • Street Address: 6336 Lakeview Dr, Hanoverton, Ohio (OH), 44423, United States

11. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this page periodically to stay informed of any updates.

By purchasing products from EnergyLuis, you acknowledge that you have read and agreed to the terms outlined in this Sales Policy. Thank you for choosing us for your fishing gear needs!